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Return Guidelines:

Legal jargon doesn’t make for happy customers. As you see below, we’re required to have a formal return policy, so we do. That said, the spirit of our business is to make sure our customers are happy 100% of the time. We truly value our customers and if you’re not happy, we’re not happy. We will do everything within reason to make sure you are a happy Diamond Ground Products customer, even if it is well outside the guidelines we’ve set for returns and refunds. So, if you’ve got a problem, call us first and we will help you the best we can to ensure your complete satisfaction.

Formal Guidelines:

  • With a few exceptions, any new, unused and unaltered Diamond Ground Products (DGP) item can be returned within 60 days of receipt for a 100% refund.
    • Exceptions:
      • Grinders – 30 Day Return Period
      • Special order, custom built, or clearance items – no return, except for warranty exchange
  • Original freight charges will not be credited, nor is DGP responsible for return shipping charges, unless DGP made a mistake in fulfilling your order. Return shipping charges for warranty claims will be credited after receipt and inspection.
  • Returns require proof of purchase by referencing a valid Sales Order or Invoice number.
  • If you have purchased a DGP item from a Reseller or other website, please contact them directly; only items purchased directly from DGP can be returned to DGP.

 

The Process:

If you placed your order through DGP please contact our returns team at 805-498-3837 for an RGA #, and provide them with the following information:

  • Your Name, Company Name
  • Email
  • Shipping Address
  • Phone #
  • Sales Order or Invoice Number
  • Part #
  • Reason for Return

 

Once done, please:
  1. Carefully package merchandise to avoid damage during shipment.
  2. Ship only those items for which the RGA has been issued.
  3. Write the RGA number prominently on the outside of the package.
  4. Ship package to:

Diamond Ground Products
Attn: Returns
2651 Lavery Ct, Newbury Park, CA 91320

 

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