Our Return Policy
We will do everything within reason to make sure you are a
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Legal jargon doesn’t make for happy customers. As you see below, we’re required to have a formal return policy, so we do. That said, the spirit of our business is to make sure our customers are happy 100% of the time. We truly value our customers and if you’re not happy, we’re not happy. So, if you’ve got a problem, call us first and we will help you the best we can to ensure your complete satisfaction.
Formal Guidelines
Any* new, unused and unaltered Diamond Ground Products (DGP) item can be returned within 60 days of receipt for a 100% refund.
Exceptions
Grinders have a 30 Day Return Period
Special order, custom built, or clearance items are not returnable, except for warranty exchange.
Original freight charges will not be credited, nor is DGP responsible for return shipping charges, unless DGP made a mistake in fulfilling your order. Return shipping charges for warranty claims will be credited after receipt and inspection.
Returns require proof of purchase by referencing a valid Sales Order or Invoice number.
If you have purchased a DGP item from a Reseller or other website, please contact them directly; only items purchased directly from DGP can be returned to DGP.
The Process
If you placed your order through DGP please contact our returns team at 805.498.3837 for an RGA #, and provide them with the following information:
- Your Name / Company Name
- Shipping Address
- Phone
- Sales Order or Invoice Number
- Part #
- Reason for Return
Once done, please:
Carefully package merchandise to avoid damage during shipment.
Ship only those items for which the RGA has been issued.
Write the RGA number prominently on the outside of the package.
Ship the package.
Diamond Ground Products
Attn: Returns
2651 Lavery Ct.,
Newbury Park, CA 91320